Shipping Policy
Where We Ship To?
We can ship to the USA, Canada, Europe, Australia, New Zealand, UK, Japan, South Korea, and Mexico. If you are not sure if we can ship to your country, please contact our customer service.
How about your delivery cost?
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that meets your demands on price and delivery time.
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
How to calculate shipping cost?
Prices vary depending on product, location, shipping method.
Please confirm your shipping destination;
Choose shipping method
Exact shipping price is calculated;
Please click on the drop-down menu at the right of cart page to see what the shipping quote is to your country.
Handling time and Transit time
Once order has been made from Oyostepper.com, it will take 1-3 business days to process. Delivery time may vary depends on the destination and the shipping service you choose.
Steps of processing an order
Once order has been made from Oyostepper.com it will take 1-3 business days to process. (Except sales peak season, heavy demand maybe makes some delay)
Step 1: Order confirmed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (0-1 business days)
Step 3: Package carried to Courier or Express Center (1 day)
Step 4: Order processed by post to your destination.
What are the shipping methods and Transit time?
We will use international standard shipping and the economy shipping.
1. The economy shipping way: we will ship the item by China Air Mail, the estimated transit time is 7-14 business days to US, UK, AU, CA and DE; to other country, it will take 10-25 business days.
2. The Standard shipping way: we will ship it by DHL, FEDEX, EMS, UPS, USPS and so on.
The estimated transit time is 4-8 business days to UK,USA,AU ,CA and other countries.
Total delivery time to US, UK, AU, CA and DE:
In addition to the express shipping time, we take 1-3 working days to process the order.
<1> If you choose standard express, your time from placing the order to receiving the goods is 5-11 working days.
<2> If you choose economy express, the time from placing the order to receiving the goods is 8-17 working days.
※ Shipping options are calculated at checkout based on package dimensions and weight.
※ Economic shipping applies to orders with a total weight of 2 kg or less. If your total weight exceeds 2kg, please choose standard shipping.
Attention:
1. Please check the package first before you sign for the package. If the package has any damage, please file a claim on your local shipping company. thanks for your cooperation.
2. Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office about these additional costs before bidding or buying.
How to modify my personal information after ordering?
Please contact us asap once you find your personal inforamtion is not correct. Normally the information can only be modified before the package is shipped.
Can I specify a specific shipping method?
No, except for the designated standard express and economy express, customers cannot designate a specific express company. We will select the express carrier based on the weight and size of the product.
How to modify my personal information after ordering?
Please contact us asap once you find your personal inforamtion is not correct. Normally the information can only be modified before the package is shipped.
How much is the tax and how do I pay it?
The amount of customs is different from one country to the other country according to your country tariff policy. Normally you just need to pay for tax for goods ship from China.Express like DHL or Fedex will contact you to pay for tax before delivering and you just need to do according to their instructions. Import duties and taxes are determined by your country’s customs policy. For information on potential charges, please check with your local customs office before ordering.
1). Brazil customers notice
If you are a customer in Brazil, please provide your CPF number in advance. This information is required for customs clearance and shipment processing.
Shipping Destination Information
International shipping is available to many countries. However, shipping methods and availability vary by destination and product.
For example, shipments to Russia can currently only be sent via EMS; DHL and UPS are not available for this destination. If there are any limitations for your country, our customer service will inform you after your order is placed.
If you are unsure about shipping to your location, please contact us before ordering.
Who need an EORI and EIN?
If you are a company who imports goods into the European Union (EU), you must provide with an EORI number. This number is valid throughout the EU. It is used as a common reference number for interactions with the customs authorities in any Member States as the below.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
US businesses need to provide an EIN that is required by international carrier like Fedex.
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